Stage 4 · Book and show up
More booked consults that actually show up.
- The Empty Chair. Booked consults that never show.
The consult is booked, then missed, and nobody follows up.
Patients book in one conversation, get reminders on the channel they chose, and are followed up automatically if they miss. Your team walks in with a summary of what each patient said.
“Let me pick a time, and remind me.”
WHAT GOOD LOOKS LIKE
Booking takes one conversation, every appointment gets reminders on the patient's channel, and your team walks in already knowing the patient.
HOW GROWTHOS CLOSES IT
Appointments syncs every booking and sends reminders on the channel the patient chose. Consult briefings give your team a written summary before each consult. The Waiting Room and Telehealth run the visit itself.
34%
average relative drop in missed appointments when phone or SMS reminders are sent (29 studies).
Hasvold and Wootton, J Telemed Telecare, 2011.
What runs automatically (7)
Appointments
Self-serve scheduling, reminders on every channel, and follow-up when someone does not show.
Consult Booking Agent
Checks real availability, books, and writes it back to the calendar and the EHR.
Patient Onboarding Agent
A pre-visit message written to what that patient actually said.
Patient Waiting RoomADD-ON
Patients see their place in line and their wait on their own phone.
Telehealth and virtual visitsADD-ON
Video consults with transcription, inside the same record.
Cross-location recognition
A patient who contacts the wrong location is recognized, and the right team is alerted.
Consult briefings
Gives your team a written summary of what each patient said before the consult.
What GrowthOS measures here
- Show rate
- Days from inquiry to consult
- No-show recovery
Sources
- Hasvold PE, Wootton R. Use of telephone and SMS reminders to improve attendance at hospital appointments: a systematic review. J Telemed Telecare 2011;17(7):358-64. doi:10.1258/jtt.2011.110707
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