Stage 4
Book and show up
- The Empty Chair. Booked consults that never show.
The consult is booked, then missed, and nobody follows up.
“Let me pick a time, and remind me.”
WHAT GOOD LOOKS LIKE
Booking takes one conversation, every appointment gets reminders on the patient's channel, and nobody arrives as a stranger.
HOW GROWTHOS CLOSES IT
Appointments syncs every booking and sends reminders on the channel the patient chose. AI Staff hands your team a written briefing before each consult. The Waiting Room and Telehealth run the visit itself.
34%
average relative drop in missed appointments when phone or SMS reminders are sent (29 studies).
Hasvold and Wootton, J Telemed Telecare, 2011.
Modules in this stage (6)
Booking and appointment automations
Self-serve scheduling, reminders on every channel, and follow-up when someone does not show.
Consult Booking Agent
Checks real availability, books, and writes it back to the calendar and the EHR.
Patient Onboarding Agent
A pre-visit message written to what that patient actually said.
Patient Waiting RoomADD-ON
Patients see their place in line and their wait on their own phone.
Telehealth and virtual visitsADD-ON
Video consults with transcription, inside the same record.
Cross-location recognition
A patient who contacts the wrong location is recognized, and the right team is alerted.
What GrowthOS measures here
- Show rate
- Days from inquiry to consult
- No-show recovery
Sources
- Hasvold PE, Wootton R. Use of telephone and SMS reminders to improve attendance at hospital appointments: a systematic review. J Telemed Telecare 2011;17(7):358-64. doi:10.1258/jtt.2011.110707
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