Stage 3 · Nurture and qualify
Patients who aren't ready yet keep hearing from you.
- The Silent Middle. No nurture between touchpoints.
Patients who are not ready today never hear from you again.
GrowthOS qualifies every lead with your own questions, gives each one an owner and a next step, and follows up by email and text, with consent, until they book or opt out.
“I'm not ready yet. Don't forget me, and don't spam me.”
WHAT GOOD LOOKS LIKE
Every lead is qualified with the clinic's own questions, on forms and in chat, and every lead has an owner, a next step and a message written for where they are. Past inquirers who opted in hear from the clinic again.
HOW GROWTHOS CLOSES IT
Consent-based follow-up (email and SMS) continues over days and weeks. The Qualification Agent checks fit with your own questions, on forms and in chat. Re-engagement lets your team re-contact past inquirers and patients who opted in, with opt-out on every message.
What runs automatically (6)
Consent-based follow-up (email and SMS)
Written for the stage the patient is in, and stopped the moment they reply or book.
Qualification Agent
Checks each lead's fit using your own questions and rules, on forms and in chat, and flags red and yellow answers for your team.
Unified inbox with contact owners
One thread per patient across every channel, an owner on every lead, and team chat beside it.
Follow-up reminders
Surfaces every patient who has gone too long without a contact, by pipeline stage.
Re-engagement
Re-contacts past inquirers and patients who opted in, with opt-out on every message.
Workflows and automations
Build your own automations that send, tag, move and assign patients based on what they do.
What GrowthOS measures here
- Inquiry to booked consult
- Leads qualified green, yellow or red
- Leads with no next step
- Re-engaged leads
Find out where your clinic is losing patients.
Your free Leak Map shows where patients drop off, benchmarked against clinics on GrowthOS, and what it is worth to fix. It lands in your inbox in a few minutes.